Service desk

TRECOM provides a professional Service Desk, with consultants ready to handle any request, 24/7. We provide a Single Point of Contact for each project, ensuring that support incidents are handled comprehensively. We provide support from initial notification through to classification, prioritization, resolution, and final closing of the report.

Flexibility

We work 24 hours a day, 7 days a week, accepting any incident report submitted by any employee at your company. We do our best to solve the problem during first contact. For your convenience, we offer two forms of communication. Both are available 24 hours a day.

What can the Technical Support Centre offer you?

• optimization of network and computer systems functionality
• minimisation of downtime-related costs
• ensured continuity of IT systems
• security of network operations data
• active network infrastructure management
• systematic network monitoring reports containing all necessary information resulting from the applied analyses
• IT support provided by certified engineers who fully understand each client’s individual needs