Network Operations Center
- By analyzing component availability and performance, we can proactively respond to threats before they turn into major incidents.
- Remote support is available immediately, and our specialists can arrive at your facilities within 4 hours of an incident.
KEY AREAS OF NOC OPERATIONS
Infrastructure monitoring
We monitor, detect, and process incidents related to customers’ networks and IT/OT infrastructure. We identify trends and determine actions to improve infrastructure performance.
Management support
We update infrastructure and related elements and support customers in addressing poorly-secured areas. We diagnose the root causes of problems and failures and recommend changes.
On-site support
We provide rapid response and on-site support. With six offices across Poland, we can reach our customers within 4 hours.
How does the NOC work?
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Collection and analysis of data from key infrastructure elements
Monitoring and analysis of:
- DC infrastructure (including environmental parameters)
- OT infrastructure
- network infrastructure
- business applications (IoT/IIoT)
- VoIP environment
- virtual and cloud environments
- systems and databases
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Key services
Scope of monitoring and analysis:
-
monitoring the performance of IT/OT infrastructure
- response to on-site events (break and fix)
- data back-up
- infrastructure change management
- network optimization consulting
- other services (such as full infrastructure administration)
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Three lines of support
Our specialists are divided into three lines to ensure continuous support and immediate response to incidents:
- L1 – operates 24 hours a day, responsible for continuous monitoring of infrastructure. L1 registers incidents in the notification system and performs a preliminary diagnosis of the problem.
- L2 – a team of highly skilled engineers, with the certifications to prove it. L2 verifies the problem and repairs any defects.
- L3 – a team of experienced architects and consultants. L3 provides advice on architecture extensions, suggests optimizations, and leads implementations.
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Experts
Skills:
- Our market-leading team of experts monitors, analyzes and responds to any infrastructure problems.
- With more than 115 engineers and architects, we can immediately respond to any infrastructure challenges.
5/6
Rapid response
Response time:
- Immediate remote response to an event recorded in the system.
- On-site support within 4 hours of an incident.
- Direct access to experienced engineers who can solve even the most complex problems.
6/6
Technologies
Our solution:
- The Trecom NOC platform is based on open-source solutions that support comprehensive infrastructure monitoring tools.
WHY TRECOM NOC?
High customer satisfaction
4.98/5 average customer rating over last 8 months.
True to our word
We resolve 99.34% of reported incidents within the agreed SLA.
Proven procedures
We handle about 400 incidents per month.
Cost optimization
Trecom NOC saves up to 80% compared to building and maintaining an in-house NOC team.
High quality support
Our engineers have industry-leading certifications, including CCNA, CCNP, HCIA WLAN and AZ-104.
Practical supplementary services
We advise you in selecting and purchasing equipment and implementing solutions.
BENEFITS OF WORKING WITH TRECOM
Trecom’s expertise
Our SOC and NOC experts have access to more than 70 technology partners and more than 115 Trecom engineers and architects, which facilitates immediate consultation and continuous exchanges of knowledge.
Our skills and experience are unique on the Polish market (SOC, TrecomSEC).
Unique solutions
We have one of the most comprehensive managed services offerings on the market, based on solutions designed to meet the needs of clients in Poland.
We offer extensive expertise in incident management as well as cybersecurity support services.
Integration with Trecom SOC
Integrated SOC and NOC services cover key areas of cybersecurity management and infrastructure.
Our team collects, analyzes, responds to and eliminates cybersecurity risks and provides comprehensive monitoring services for your business or organization, with recommendations for potential changes.
CONTACT US
Would you like to receive an offer for one of our solutions or request access to a demo version?
Want to schedule a consultation?
Have more questions?
Other solutions
SOC
info@trecom.pl
+48 22 488 72 00