Support Center
- Our Support Center helps you optimize network and system operations and minimize costs resulting from network failures.
- The Support Center service can be combined with maintenance and other managed services offered by Trecom (SOC and NOC).
KEY AREAS OF SUPPORT CENTER OPERATIONS
Service desk
The Support Center serves as a single point of contact for issues related to computer networks and systems.
Technical consultation
We offer comprehensive IT support, including infrastructure and device configuration upgrades.
Support Center
HOW DOES THE SUPPORT CENTER WORK?
Service Desk
Our team works 24/7, analyzing alerts from the monitoring system and serving as a single point of contact for customers to report problems.
We accept all reports and resolve issues based on our operating procedures.
Complex problems are referred to the appropriate support group.
We supervise the report handling process in accordance with the agreed SLA.
Substantive support
Technical consultations are handled by certified and experienced engineers.
We provide support with infrastructure changes, upgrades, device configuration and selecting the right equipment that meets your business needs (bills of materials).
We design and implement new network and system infrastructure.
On-site repair
We replace defective equipment in accordance with the agreed SLA.
With a nationwide team of engineers, we can intervene on-site within 4 hours of a notification.
We operate 24/7.
SUPPORT CENTER WITH TRECOM
We optimize network and system operations and minimize costs resulting from network failures.
We ensure the continuity of IT systems and data security.
We provide proactive management of network infrastructure as well as regular monitoring reports containing all the information necessary to optimize performance.
IT support is provided by certified and experienced engineers who fully understand each customer’s individual needs.
MAINTENANCE SERVICES
Our maintenance services complement our Support Center, which provides 24/7/365 on-site service for all equipment, as well as additional project services (including networking services).
Maintenance services for McDonald's
We have been providing on-site service at McDonald’s restaurants since 2011. For this global leader in the IEO (Informal Eating Out) restaurant category, Poland is a leading market when it comes to implementing new sales technologies and support solutions.
Our work with McDonald's
Provided infrastructure to more than 250 restaurants.
Handled more than 100 major upgrades at restaurants.
Implemented ODMB (Outdoor Digital Menu Board) systems.
Installed more than 1,000 self-service kiosks.
Implemented and replaced tens of thousands of devices (POSs, receipt printers, servers, table service, monitors and PIN pads).
Handled more than a dozen projects a year.
Helped create, develop, implement and coordinate new solutions.
Upgraded LAN infrastructure.
MANAGED SERVICES FROM TRECOM
Trecom’s expertise
Our SOC and NOC experts have access to more than 70 technology partners and more than 115 Trecom engineers and architects, which facilitates immediate consultation and continuous exchanges of knowledge.
Our skills and experience are unique on the Polish market (SOC, NOC and TrecomSEC).
Unique solutions
We have one of the most comprehensive managed services offerings on the market, based on solutions designed to meet the needs of clients in Poland.
We offer extensive expertise in incident management as well as cybersecurity support services.
Integration with SOC and NOC
Integrated SOC, NOC and Support Center services cover key areas of cybersecurity management and infrastructure.
Our team collects, analyzes, responds to and eliminates cybersecurity risks and provides comprehensive monitoring services for your business or organization, with recommendations for potential changes.
CONTACT US
Would you like to receive an offer for one of our solutions or request access to a demo version?
Want to schedule a consultation?
Have more questions?
Other solutions
SOC
info@trecom.pl
+48 22 488 72 00