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Remote and on-site technical support


The Trecom Technical Support Center provides on-site repair services throughout Poland. Thanks to our strategic deployment of service groups in more than 20 locations, we guarantee that we will be on-site within 4 hours of receiving a service request. Thanks to our technical knowledge of English and German, we provide remote support services all over the world. Our technical support services are based on the ITIL methodology and the concept of three lines of support.

Range of operations

Line 1

 

Registration of the incident, immediate contact with the client, and ongoing transfer of information on the technical support process.

Line 2

 

The group responsible for providing remote technical support or conducting the necessary repairs directly on site.

Line 3

 

Our group of experts responsible for consulting with line 2 as part of the technical support process, as well as direct consultation with the client. The entire team is supervised by a specialist who is ITIL Expert certified.

In accordance with our clients’ expectations, we introduced a live chat service with an engineer conducting a service request. Communication via the Cisco Webex Teams platform will allow you to solve the problem faster under a guaranteed service level agreement (SLA) and minimise losses related to infrastructure downtime.